Big White
Season Pass Survey
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Pass holder survey
1
Enter your information
2
Survey
Name
*
First
Last
Email
*
Please be assured that your responses to the survey will remain anonymous. Any personally identifying information you provide will only be used by Big White to contact you in the event that you win the all access activities pass.
What is your age?
<18
18-24
25-34
35-44
45-54
55-64
65+
What is your gender?
Male
Female
How long have you been a pass holder?
<2 years
2-5 years
5-10 years
10+ years
Do you follow Big White on Facebook?
Yes
No
Do you ski or snowboard?
Ski
Snowboard
Both
Do you ski/board with:
Family
Alone
With a friend
Group of friends
What kind of pass did you have?
Single adult
Single youth
Family
Club 65
Student
How many adult passes within your family?
1
2
How many youth passes within your family?
1
2
3
4
5
How many child passes within your family?
1
2
3
4
5
Do you use the payment plan?
Yes
No
Are you satisfied with the payment plan, or would you like to see changes?
How many times did you use your pass?
<10
11-15
16-20
20+
What other services do you use, and if you use them how would you rank them on a scale from 1-5? 5 being excellent, 1 being poor.
Ski & Board School
Don't use
1
2
3
4
5
Ski & Board School rentals
Don't use
1
2
3
4
5
Ski & board repair/service
Don't use
1
2
3
4
5
Ski Dazzle
Don't use
1
2
3
4
5
Dizzy's
Don't use
1
2
3
4
5
Village Rider
Don't use
1
2
3
4
5
Down Under
Don't use
1
2
3
4
5
Big White Kids
Don't use
1
2
3
4
5
Envy
Don't use
1
2
3
4
5
Happy Valley Moose Lounge
Don't use
1
2
3
4
5
Happy Valley Cafeteria
Don't use
1
2
3
4
5
Happy Valley Sk8ers
Don't use
1
2
3
4
5
Kettle Valley Steakhouse
Don't use
1
2
3
4
5
Central Reservations
Don't use
1
2
3
4
5
Express bus
Don't use
1
2
3
4
5
Kid's Centre
Don't use
1
2
3
4
5
Skating
Don't use
1
2
3
4
5
Tubing
Don't use
1
2
3
4
5
If you don't use these services, what would entice you to use them?
Ski & Board School
Ski & board rentals
Ski & board repair/service
Ski Dazzle
Dizzy's
Village Rider
Down Under
Big White Kids
Envy
Happy Valley Moose Lounge
Happy Valley Cafeteria
Happy Valley Sk8ers
Kettle Valley Steakhouse
Central Reservations
Express Bus
Kid's Centre
Skating
Tubing
Do you use your season pass holder benefits? i.e. free night skiing, 25% discount on tubing & skating, etc.
Yes
No
Please rate the importance of the following pass holder benefits.
Discounts on accommodation with Big White Central Reservations.
Not Important
Neutral
Important
Free night skiing (when available). Ski all evening on the Bullet Express, Plaza Quad and TELUS Park chairs.
Not Important
Neutral
Important
2 x 25% discount on day lift tickets for a guest when accompanied by a season pass holder (not applicable for Tot season passes).
Not Important
Neutral
Important
25% discount on tubing & skating tickets.
Not Important
Neutral
Important
15% discount on group and private lessons with the Big White Ski & Board School.
Not Important
Neutral
Important
15% discount on rentals from Big White Rental Shop.
Not Important
Neutral
Important
15% discount on repairs from the Big White Repair Shop.
Not Important
Neutral
Important
10% discount on accommodation with Big White Central Reservations and Silver Star Holidays. Book within 72 hours of arrival and receive 20% off, plus exclusive accommodation offers all season long.
Not Important
Neutral
Important
15% discount on all regularly priced soft-goods at Ski Dazzle, The Village Rider, Dizzy's Ski Shop, Big White Kids, Envy and Down Under.
Not Important
Neutral
Important
10% discount on all regularly priced hard-goods at Ski Dazzle, The Village Rider, Dizzy's Ski Shop, Big White Kids, Envy and Down Under.
Not Important
Neutral
Important
10% discount at Happy Valley Cafeteria, Sk8ers and Westridge Cafe.
Not Important
Neutral
Important
Up to 25% reciprocal discount on lift tickets with various resorts throughout BC, AB and select US areas.
Not Important
Neutral
Important
50% off lessons at time of purchase.
Not Important
Neutral
Important
What other season pass holder benefits would you like to see?
What is your favorite activity at Big White other than skiing/snowboarding?
Snowshoeing
Sleigh rides
Snowmobiling tours
Dog sled tours
Snow biking
Tubing
Skating
SnowLimo tours
Ice climbing tower
Kid's Mini Z's
Kelowna Rockets hockey
Other
If other, please specify:
Do you participate in mountain events, competitions and/or activities?
Yes
No
What events, competitions and/or activities would you like to see and participate in? i.e. racing, park events, retro days, scavenger hunts, outdoor live music, children's activities, etc.
Did you or anyone in your family take a lesson?
Yes
No
If no, why not?
What type of lesson did you take?
Adult group
Adult private
Kid's group
Kid's private
Please rank the following on a scale of 1-5. 5 being excellent, 1 being poor.
Your instructor
1
2
3
4
5
Value/price
1
2
3
4
5
Convenience
1
2
3
4
5
Lesson quality
1
2
3
4
5
How do you get to the mountain?
Bus
Car pool
Individual car
Where do you park?
Happy Valley
Gem Lake
Black Forest
Other
If other, please specify:
Do you use a locker?
Yes
No
If yes, where?
Happy Valley
Black Forest
If no, would you use a locker if more were available centrally?
Yes
No
Do you check the webcams?
Yes
No
How do you view or receive the snow report?
Radio
Website
Email
Facebook
Twitter
Snowphone
Which radio station?
Do you go night skiing?
Yes, on weekends
Yes, midweek
Yes, on weekends and midweek
I do not go night skiing
How would you rank the overall grooming on a scale from 1 - 5. 5 being excellent, 1 being poor.
1
2
3
4
5
Do you use the slow zones?
Yes
No
If you stay overnight, do you use...
Central Reservations
Another accommodation provider
If you use another accommodation provider, who and why?
If you stay overnight which do you prefer?
Hotels
Condos
Luxury condos or cabins
Do you check the season pass holder deals page for Central Reservations specials on the web?
Yes
No
Do you like to know about deals you can send to your family and friends?
Yes
No
How would you rank our overall service on a scale from 1 - 5. 5 being excellent, 1 being poor.
1
2
3
4
5
What mountain improvements would you like to see? i.e. more restaurants, more runs, more retail, more washrooms, etc.
If you ranked our overall service poorly, please explain why.
Do you plan to renew your season pass?
Yes
No
If no, why not?
Please help us improve Big White by giving us your comments and suggestions:
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